Xfinity is a subsidiary of Comcast Corporation that provides internet, telephone, cable TV and wireless services in USA. Comcast Corporation is the largest home internet service provider in the United States having covered around 21 states. About 97.9% of the total population of the District of Columbia has an access to Xfinity Internet. More the number of users better the customer support services is required.
Comcast provides a stupendous Xfinity Customer support which can be accessed easily by numerous ways such as my account app, Xfinity help and Support Forums and chat etc. In this article, we will discuss how Xfinity Customer support is beneficial and how can we access it?
Key Benefits of Xfinity Customer Support
- Troubleshooting Internet Speed and Technical Glitches
Internet speed depends upon a large number of factors such as server capacities, modem, wireless gateways etc. All these technical issues are not easy for a regular user to understand and rectify. Xfinity Customer Support agents are the trained professionals that can help you to get rid of such issues with their expert guidance and advices.
- Resolutions of Billing and Accounting Issues
Xfinity offers a large number of paid services like internet, cable TV, voices etc. Sometimes, it can be a complex task to understand the billing and accounting procedure of the company. The agents at Xfinity Customer Support department can provide you the complete details about how the Xfinity accounting billing process works and what are the services you are charged for?
- Finding an Xfinity Store
The United States map showing the Xfinity stores is available at the official website i.e. www.xfinity.com . However, sometimes it becomes quite a hectic and confusing task to find the nearest service center around you on that map. Xfinity customer service agents can help you finding the nearest Xfinity store or service center as per your location.
Finding Xfinity Customer Support through Voice
- The most preferred way of contacting the Xfinity customer support is by calling the Comcast technical support phone number at 1-800-934-6489.
- If you don’t like to wait on hold, you can register yourself on Xfinity website make a request for a call back from the Xfinity customer support agent.
- A separate Xfinity customer support phone number is made available by Xfinity for the persons with disability i.e. 855-270-0379. This number is accessible between 8:00 AM to 12:00 AM ET, seven days a week.
Xfinity Customer Support through My Account App
- The Xfinity my account app is available to download at iTunes and Google Play for Apple and Android devices respectively.
- The Xfinity my account app provides an option to chat with an Xfinity Customer support agent via twitter.
Chat with Xfinity Customer Support Agent
- Some user prefers to express their concern in writing, Xfinity customer support chat can be a perfect option for them.
- Chat support is available at the Xfinity official website. A user can either log into their Comcast account or continue as a guest in order to chat with Xfinity customer support agents.
- Please note that providing Name, zip code and email address is compulsory in case you are chatting as a guest.
- You don’t have to wait in case of finding help through chat as the Xfinity customer support agents are available 24*7.
Xfinity Customer Support and Help Forum
- Answers to most of the common issues and errors can be found at the Xfinity community or support forum.
- You just need to sign in to your Comcast account and get your questions answered by experts and fellow customers.
- Answers to some of the most typical problems can also be found in this forum as a lot of users and expert view the questions here and answer as per the best of their knowledge.
Xfinity Social Media Support
- Xfinity has support community on Twitter, Facebook and Reddit as well. Where customers can chat with Xfinity customer support agent and get their queries resolved.
- Just like Xfinity customer support forum, fellow users can also help you with your issues and errors on social media communities as well.
- Users are requested not to share their confidential details while expressing their concerns through these communities. As the data shared here is public, this can be accessed and manipulated by anyone.