Instagram provides some excellent features for posting and sharing photos, videos, etc with friends and family. But unfortunately a good customer service is not among the excellent features provided by Instagram. Although they do have helpline number and email id for support, but the chances of getting response from them are very low. However, you might visit Instagram Help Center to find solutions for some basic common queries. You will also find the links to report certain issues on this help center page. Here in this article, some of the ways in which you might get some Instagram customer support are discussed.
Reasons why you don’t get reply from Instagram customer service
You must be wondering why is to so hard for Instagram to provide its users the help they require. Just hear out what they want to say and provide them the solution. Well, that because it’s not as easy as it may seem. Do you know how many users are there on Instagram? According to the statistics, it has over 1 billion active users as on June 2018. Given this, can you imagine the number of queries that might arise when every user try to communicate their queries to the support person.
Ideally, it will take a lot and lot of resources to handle queries and issues of this many users. This is the reason why you cannot contact a live person on Instagram and even if you contact through any other way, you might not get a response.
How to get Instagram issues resolved?
Not able to think of how to get your Instagram problems resolved. Don’t get disappointed this fast. Even if Instagram does not offer its users live customer support, still there are certain ways in which you can fix your problems. You can still give a call on their automated helpdesk number or can send them an email regarding your problems. But then also yeah, don’t wait for their response. This leaves you with another option- Instagram help center. Here, you can find answers to most of the common Instagram queries and can also get links to report your issues. Let’s see everything in detail.
Instagram helpline number and email support
Issues related to Instagram can be even more troublesome if you are a user with a large number of followers. Chances of your account getting hacked, impersonation become more common. See how you can contact Instagram customer service through phone and mail.
Phone number: 650-543-4800
You can call on this number to get help for your Instagram issues. However, you must note that this is an automated support and not a live one.
Email support: firstname.lastname@example.org
You can send your issue by composing an email and sending it to the above email address. Now, you will have to wait for their reply (fingers crossed).
Since, there is no surety that you will find the answers through these two channels, it leaves with one more option and that is Instagram Help Center.
Instagram Help Center
Instagram Help Center, accessed through website help.instagram.com, contains the solutions for almost every issue that the users might possibly face. These solutions are mostly present in the form of articles divided under following main tabs:
- Using Instagram
- Managing Your Account
- Troubleshooting and Login Help
- Privacy and Safety Center
- Instagram for Businesses
You can surf through these tabs to get the solution you are looking for. Alternatively, you can also search your issue by writing it in the search box present on the top of the page. You can also search in the FAQs (Frequently Asked Questions) the solutions of your problems.
Report something on the help center page
Here’s how you can report any abuse or account hacking on Instagram:
- Go to ‘Privacy and Safety Center’ on the left-hand side of the help center page.
- You will get the options to report issues under the following categories: Hacked Accounts, Impersonation Accounts, Underage Children, Hate Accounts, Intellectual Property, Exposed Private Information, Self-Injury, Abuse & Spam, Exploitation and Other Types of Reports
- Go to the specific tab under which you want to report any issue. There you will get the link named ‘report it’.
- Click on the link to open a small questionnaire. You will have to give certain answers in the form of ‘yes’ and ‘no’.
- After providing all the answers, click on the ‘send’ button to submit your issue.
To report any issue from your Instagram app, go to your profile and select ‘settings’ from the menu. Scroll down to support > report a problem. Click on ‘report spam or abuse’. You will be redirected to the help center page where you can report the problem.
Another way of seeking assistance for your issues can be through social media. You can post your issues on Facebook, Twitter, etc. you can get their solutions when Instagram or other people post any replies in response to your query.